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FAQs Deceased Repatriation
1. What to do when death occurs in Thailand?
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You may contact MSLI at +66 63 3093419 (WhatsApp / Line / Telegram) or ask your insurance to contact us directly. We will assist you throughout the process.
2. Do I need to do all the documentations by myself?
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No, you do not need to do all by yourself. Once you have contacted the Consular Section of your Embassy and assign MSLI to be your Funeral Director. The Consular Section will grant us an "Authorization Letter". After that we can manage and obtain all the documentations on your behalf.
3. Does MSLI have a cremation or funeral services?
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Yes, MSLI arranges a cremation service with a small Buddhist ceremony or any ceremonies based on your beliefs. The family can later decide if they wish to repatriate the ashes or scatter them here in a river or sea.
4. Can a foreign citizen be cremated/buried in Thailand?
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Yes, foreigners can be cremated in Thailand. Columbarium can be purchased in a temple or church.
5. How long does it take to repatriate a deceased body to his/her home country?
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In general, the overall process may take 1 to 2 weeks depending on the destination.
6. Can MSLI assist in packing and shipping the deceased's personal belongings ?
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Yes, we can help you check and organize them for Free-of-charge. However, the shipping cost depends on the weight.
FAQs Medical Repatriation with Medical Escort(s)
1.How does my repatriation happen?
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Medical repatriation will happen when you have a medical condition, and your current hospital cannot treat you properly or cannot do a definite treatment. In this case we will transfer you to a higher facility with a medical escort or an air ambulance.
2.Whom should I contact in case of repatriation needs?
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You may contact MSLI at +66 63 309 3419 (WhatsApp / Line / Telegram) or ask your insurance to contact us directly. We will assist you throughout the process.
3.How much does it cost to be repatriated with a medical escort?
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The cost can be varied depending on the condition of the patient, whether he/she can travel in Economy Class, Business Class or air ambulance. Also depending on the destination, flight time, and medical equipment needed during the flight. MSLI will quote a case by case with the best price that can be provided.
4.How can I be sure that MSLI is qualified for such repatriation?
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Our medical escort team are certified doctors, nurses and paramedics.
5.Who will decide whether a patient is well enough to fly?
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Our aviation doctor will evaluate each case and decide if the patient fit to fly in which mode of transportation.
6.Will MSLI help in communicating with the clinic or hospital?
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Yes, our medical team and multilingual interpreters facilitate seamless communications between the patient, families, and medical staffs.
7.Can a family member accompany a patient on Air Ambulance?
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It will depend on the condition of the patient and a type of Air Ambulance.
8.How long will it take to be repatriated to my hometown?
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Our medical doctor will have to discuss with the treating doctor of the patient. They will then submit a medical clearance form with the airline for their approval. This process normally takes 1-2 weeks with commercial airline. However, for air ambulance, we can operate within 4 hours if the aircraft is available.
FAQs Medical Travel Assistance & Medical Tourism
1. How does my Medical Travel Assistance can happen with MSLI?
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Don’t let medical condition or illness stop you from traveling to world-class destinations. Consult with our medical team about your medical condition and plan your holidays with us.
2. How much should I budget for my Medical Travel Assistance?
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Consult with MSLI medical team to customize the travel plan within your budget.
3.What are the benefits of Medical Tourism in Thailand?
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Thailand is a leading medical hub in Asia. Our partners, hospitals, clinics, and doctors have an international standard such as JCI, AACI, GHA. Also the costs of the treatments are very competitive compare to overseas.
4.What kind of accommodations MSLI will organize for me during my Medical Trip?
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MSLI also have accommodation partners. You will have several choices according to your preferences.
5.What kind of other activities I can enjoy during my Medical Trip?
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We offer all range of activities. Indoor, outdoor, Wellness, Adventure, Social Retreat, Meditation, sightseeing, etc.
6.Will MSLI help in communicating with the medical organizations?
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Yes, once you obtain your medical summary and send to our medical team, then we will discuss and plan your holidays with your doctor.
7.Can a family member accompany a patient during their medical trip?
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Absolutely. yes you can enjoy your holidays with you family and friends.
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